WhatsApp Business APIMeet customers on the app they already use.
In much of the world, customers don't text or call — they WhatsApp. TalkerIQ brings those conversations into the same shared inbox as your SMS and calls, so your team answers them with the same owners, notes and history.
WhatsApp · +44 20 7946 0958
Contact
- Owner
- Maria
- Last call
- Mar 3 · 4m
- Window
- 24h open
How do businesses use WhatsApp?
Businesses use WhatsApp to answer customer questions, confirm bookings and orders, send updates and support international customers on the app they already use. With the WhatsApp Business API connected to TalkerIQ, those chats land in your shared team inbox beside SMS and calls, where teammates or an AI agent reply and every message is logged to the CRM.
- Inbox
- Same shared inbox as SMS and MMS
- Reply window
- Free-form for 24 hours after the customer's last message
- Outside the window
- Pre-approved message templates
- AI replies
- In 12+ languages, with handoff to your team
- Answer from
- Browser, iOS, Android, Mac and Windows
Sound familiar?
Our overseas customers only use WhatsApp — so it runs on one manager's phone, and nobody else can see those chats.
WhatsApp is often the first place international customers reach out. When it lives on a single device, it becomes the one channel your team can't share, track or report on. On TalkerIQ it becomes one more channel in business texting — with the same owners, notes and omnichannel follow-up as SMS.
WhatsApp lives on one phone
A single handset or personal account means one person is the bottleneck for every international customer.
Time zones work against you
Messages arrive while your team is asleep, and customers expect a quick reply in their own language.
It's a separate world from your calls and texts
The same customer calls, texts and WhatsApps — and each channel has a different, partial history.
None of it reaches the CRM
Deals progress in WhatsApp chats that nobody else can see or report on.
How it works
How does the WhatsApp Business API work with TalkerIQ?
What happens to a WhatsApp message on TalkerIQ — and who handles each step.
Connect your WhatsApp Business account
We help you link your business profile and number so WhatsApp messages flow into TalkerIQ.
Your team · with our helpMessages land in the shared inbox
Each WhatsApp chat appears next to SMS threads, matched to the contact and their calls.
AutomaticAI replies in their language
Outside your hours, the AI agent can answer common questions and gather details in the customer's language.
AI agentYour team picks it up
Rules assign the chat to an owner, who replies with notes and history in view — within the 24-hour window, or with an approved template.
Your teamLogged with everything else
The conversation is saved on the contact timeline and synced to your CRM.
Automatic
Share
WhatsApp, owned by the team — not one handset.
Your WhatsApp conversations sit in the same shared SMS inbox as your texts. Assign them by region, language or account owner, add internal notes, and hand them over between shifts without losing the thread.
- Assignment rules by owner, team, region or rotation
- Internal notes and @mentions inside the chat
- One view of WhatsApp, SMS and MMS conversations
Team inbox · (512) 555-0187
Can I move my install to Saturday?
Maria · openWhat's the price for the 3-zone unit?
AI handlingThanks, see you Tuesday!
ResolvedCover
Answer overnight, in their language.
When a message arrives at 3 AM your time, the AI SMS agent can reply straight away in the customer's language (12+ languages), answer common questions from your knowledge base and collect the details your team needs. In the morning, the chat is waiting with a summary and an owner.
- 12+ languages from one AI agent
- Answers from your knowledge base — your policies, not guesses
- Hands off with a summary when a person is needed
AI qualifies · your team closes
- Name
- Priya N.
- Need
- 40 seats
- When
- Next month
- Score
- Hot
Connect
One customer, one history across every channel.
A customer might WhatsApp a question, get a call back and receive a confirmation by SMS. In TalkerIQ, all of it lands on one contact timeline — and in your CRM through CRM phone integration — so whoever picks up next knows the whole story.
- Calls, SMS and WhatsApp on one contact timeline
- Call back in one click from the conversation
- CRM sync for every message
One customer, every channel, one timeline
- Rep calls · no answerVoicemail dropped in one click; disposition loggedDay 1 · 10:04
- Follow-up text goes out"Sorry we missed you — reply with a good time"Day 1 · 10:05
- AI retries at the best timeSmart retry picks evening; local number shownDay 2 · 18:20
- Lead replies by textAI SMS agent answers pricing questions instantlyDay 3 · 08:12
- Meeting bookedOn the rep's calendar, CRM deal stage updatedDay 3 · 08:15
- Rep joins with full contextCall recordings, texts and AI summary in one timelineDay 5
What changes
What teams notice in the first month.
not stuck on one phone
Any teammate can see, pick up and hand over WhatsApp chats.
first replies
The AI agent answers across time zones, so international customers aren't left waiting overnight.
languages
Customers get answers in their own language from the same agent.
timeline per customer
WhatsApp, SMS and calls together — in TalkerIQ and your CRM.
One guest, two time zones
A 2 AM question from Madrid, answered before breakfast in Miami.
A boutique hotel in the travel and hospitality business moved its WhatsApp off the front-desk phone and into TalkerIQ. Here's one guest's week.
- Lucía WhatsApps in Spanish
She asks about an airport transfer and whether she can check in early. It's morning in Madrid; the hotel's front desk is on a skeleton night shift.
- The AI replies in Spanish
It explains how transfers work from the hotel's knowledge base, says early check-in is on request, and asks for her flight number.
- Marco picks it up with a summary
The morning shift sees the chat assigned to the front-desk team with a two-line summary. Marco confirms early check-in and books the transfer.
- A photo, inside the 24-hour window
The window is still open, so Marco sends a free-form message with a photo of the driver's pickup point.
- An approved template restarts the chat
The window has closed, so the hotel sends its approved "Your stay starts tomorrow" template. Lucía replies, reopening the window.
- One history, in the CRM
WhatsApp chats, a phone call about a late checkout and the SMS receipt all sit on Lucía's contact — ready for her next booking.
Compare
WhatsApp or SMS: which should your business use?
Most teams use both. On TalkerIQ they share one inbox, so the question is really which each customer prefers.
| Two-way SMS for business | WhatsApp Business API | |
|---|---|---|
| Reaches | Any mobile phone — no app needed | People with WhatsApp installed |
| Best for | Domestic customers who text by default | International customers and regions where WhatsApp is the norm |
| Who can start the conversation | You can text opted-in contacts any time | The customer, or you with an approved template |
| Sender | Your business phone number | Your business profile and number |
| Media | MMS photos and small files | Photos, documents and voice notes |
| Registration | 10DLC registration for US local numbers | Meta business verification and template approval |
| Bulk sends | Yes, via the bulk SMS service | Approved templates to opted-in contacts |
| On TalkerIQ | Shared inbox, AI replies, CRM logging | Shared inbox, AI replies, CRM logging |
Messaging costs depend on channel and country; see TalkerIQ pricing for SMS and ask us about WhatsApp fees for your markets.
The details
Everything in WhatsApp Business on TalkerIQ.
Two-way WhatsApp
Receive and reply to WhatsApp messages from your business profile.
Shared inbox
WhatsApp next to SMS and MMS, with owners and status.
Message templates
Use approved templates to start conversations outside the 24-hour window.
24-hour window indicator
See whether a free-form reply is still allowed in each chat.
AI replies
An AI agent that answers, gathers details and hands off.
CRM sync
Conversations logged to the contact in your CRM.
FAQ
Questions about the WhatsApp Business API
Still unsure? Talk to our team.
Reviewed by the TalkerIQ product team · Updated
Can my whole team answer our WhatsApp Business number at the same time?
Yes. Once connected to TalkerIQ, WhatsApp conversations appear in the shared team inbox, where they can be assigned to any teammate and answered from the web, desktop or mobile app. Nobody has to hold the one phone the number used to live on.
What is the difference between the WhatsApp Business app and the WhatsApp Business API?
The WhatsApp Business app is designed for a small business answering from a phone, with limited linked devices. The WhatsApp Business API (also called the WhatsApp Business Platform) is built for teams and software: many agents, shared inboxes, automation and CRM integration on one business number.
What is the WhatsApp 24-hour customer service window?
WhatsApp lets a business reply freely for 24 hours after the customer's last message. After that, the business must use a pre-approved message template to restart the conversation. TalkerIQ shows whether the window is open on each chat.
Do customers need to opt in before a business messages them on WhatsApp?
Yes. WhatsApp requires people to opt in before a business messages them first. Customers who message you start the conversation themselves, which opens the 24-hour window.
Can an AI agent reply to WhatsApp messages?
Yes. TalkerIQ's AI agent can answer common questions from your knowledge base, collect details and hand the chat to your team with a summary, in 12+ languages — useful when international customers write while your team is asleep.
Should my business use WhatsApp or SMS?
Often both. Many teams use SMS for domestic customers who text by default and WhatsApp for international customers who prefer it. In TalkerIQ both channels share one inbox, contact record and history, so each customer can use whichever they like.
How much does WhatsApp Business messaging cost?
Meta charges WhatsApp Business API fees per conversation or message, depending on the category and the customer's country. Ask us during a walkthrough how those fees appear on your TalkerIQ bill for your markets.
Can WhatsApp conversations sync to my CRM?
Yes. WhatsApp messages are logged on the contact timeline in TalkerIQ next to calls and texts, and synced to connected CRMs such as HubSpot, Salesforce and GoHighLevel.
Keep exploring
Bring WhatsApp into your team inbox.
Book a 30-minute walkthrough. We'll show WhatsApp, SMS and calls side by side and plan how your team would share them.