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Phone system and AI intake for law firmsThe client who calls at 9 PM hires the firm that answers.
People call a lawyer right after something goes wrong — an accident, an arrest, a termination letter. TalkerIQ gives your firm one professional phone system and an AI intake agent that answers every call, gathers the facts your attorneys need, flags urgent matters and books the consultation before the caller tries the next firm.
One after-hours intake, handled
- 9:12 PMCaller hurt in a car accidentFound you on Google · office is closed
- 9:12 PMAI intake agent answersCollects date, location, injuries and insurance details — no legal advice
- 9:16 PMMatches your criteriaPersonal injury · in your state · within your intake rules
- 9:17 PMConsultation bookedTomorrow 10 AM with the PI team, confirmation texted
- 9:18 PMDocument checklist by text"Please bring your police report and photos"
- 8:30 AMIntake summary waitingRecording and summary on the contact for the morning review
How do law firms answer potential clients after hours?
Most firms use voicemail, a live answering service or an AI intake agent. TalkerIQ is a cloud phone system for law firms with an AI intake agent built in: it answers every call and text 24/7, asks your intake questions by practice area, flags urgent matters for the on-call attorney and books consultations — without giving legal advice. Attorneys review every recording and summary.
- Answers
- Every potential client, 24/7
- Screens
- Practice area, location, key dates
- Books
- Consultations on attorney calendars
- Never gives
- Legal advice — it collects facts and books
- Plans from
- $29/user/mo billed annually
Sound familiar?
We spend thousands a month on ads. Then a car-accident lead calls on Saturday, gets voicemail, and signs with the firm down the street on Monday.
Legal clients rarely wait. They call several firms and retain the first one that takes their case seriously — usually the one that answered.
Leads call when the office is closed
Accidents, arrests and family emergencies happen at night and on weekends. Voicemail loses most of those callers.
Intake staff drown in unqualified calls
Wrong practice area, wrong state, existing clients asking for updates — your best intake people spend the day sorting.
Slow follow-up costs signed cases
Web forms and missed calls wait for a callback. By then, the potential client has already spoken to another firm.
How it works
From first call to a consultation on the calendar — any hour.
One number per practice or campaign
Use separate local or toll-free numbers for each practice area, office or ad campaign, so you know which marketing brings signed cases.
You · minutesStaff first, AI on overflow
Calls ring your intake team. When they're busy, at lunch or after hours, the AI intake agent answers on the first ring.
AutomaticYour intake questions
The AI asks what you would: what happened, when, where, who was involved — and screens for practice area and jurisdiction.
AIUrgent matters escalate
An arrest or a court date tomorrow? Your rules send it straight to the on-call attorney with a warm transfer.
AI + your teamConsultation booked and confirmed
Qualified callers are booked onto the right attorney's calendar and get a text with the time and a document checklist.
AI
Intake screening
Attorneys meet qualified clients, not every caller.
The AI intake agent follows your scripts for each practice area. It collects the facts, checks your criteria — practice area, location, timing — and books the consultation or politely refers the caller elsewhere. Your team sees a complete summary before they ever pick up the phone.
- Practice-area scripts for PI, family, criminal, immigration, employment and more
- No legal advice — the AI gathers facts and books; attorneys advise
- Conflict checks stay with your staff — names captured for review
AI screens · attorney takes it
- Caller
- Dana R. (sister)
- Matter
- Criminal defense
- Hearing
- Tomorrow, 9 AM
- County
- Travis
- Priority
- Urgent
Texting
Clients text. Your firm answers in seconds.
Missed a call? A text goes out from your firm's number right away. The AI SMS agent answers basic questions, collects intake details and books consultations by text — and staff can take over any thread from the shared inbox.
- Missed-call text-back from the firm's number
- Reminders and document checklists before consultations
- Shared inbox for intake and paralegals
Firm number · text thread
Lead follow-up
Every web lead gets a call while they're still deciding.
Form fills and missed calls drop straight into a follow-up sequence: an AI call within minutes, a text if they don't answer, and retries at better times. Intake staff can also work warm leads from the power dialer, with every call recorded and summarised.
- Speed-to-lead calls and texts from the firm's number
- Smart retries at the best time to reach each lead
- Call recording and AI summaries for every conversation
One web lead, followed up
- Rep calls · no answerVoicemail dropped in one click; disposition loggedDay 1 · 10:04
- Follow-up text goes out"Sorry we missed you — reply with a good time"Day 1 · 10:05
- AI retries at the best timeSmart retry picks evening; local number shownDay 2 · 18:20
- Lead replies by textAI SMS agent answers pricing questions instantlyDay 3 · 08:12
- Meeting bookedOn the rep's calendar, CRM deal stage updatedDay 3 · 08:15
- Rep joins with full contextCall recordings, texts and AI summary in one timelineDay 5
What changes
What changes when every potential client gets an answer.
intake line
Capture the clients who call nights and weekends.
unqualified calls
Intake staff and attorneys spend time on cases you take.
consultations
Qualified callers are booked on the first contact.
marketing ROI
Tracking numbers show which campaigns bring signed cases.
The details
The phone tools a law firm actually uses.
Tracking numbers
One per practice area, office or ad campaign. Numbers
IVR by practice area
"Press 1 for personal injury, 2 for family law." IVR
AI intake agent
Answers, screens and books, 24/7. AI receptionist
Warm transfer
Urgent matters to the on-call attorney with context. Transfer
Consultation booking
Straight onto attorney calendars. Booking
Call recording
Every intake call recorded for review. Recording
Intake summaries
Facts organised for the attorney, logged to the contact. Summaries
Multilingual intake
Serve Spanish-speaking and other callers in their language. Languages
Practice management sync
Send intakes to your CRM or case management via integrations and webhooks. Integrations
A day with TalkerIQ
What happens when a potential client calls your firm on a Saturday?
A weekend at a six-attorney personal injury and employment firm. Priya runs intake; Marcus is the on-call attorney.
- An accident victim calls from the ER
The office is closed. The AI intake agent answers, asks when and where the crash happened and whether he was treated, and confirms the case fits the firm's criteria.
- Consultation booked for Monday
The AI books 9 AM with the PI team and texts a confirmation with a checklist: police report number, photos, insurance card.
- A wrong-practice-area call
A caller needs help with a patent. The AI explains politely that the firm doesn't handle IP and shares the referral you approved — no staff time spent.
- A missed call becomes a text thread
A caller hangs up before the greeting finishes. A text goes out from the firm's number; she replies about a wrongful termination and books Tuesday at 11 AM.
- Priya reviews the weekend in ten minutes
Recordings and AI summaries are on each contact. She runs conflict checks and adds the new matters to the case system.
- Attorneys start with booked consultations
Result: two new consultations from a weekend that used to produce a pile of voicemails, and no attorney time spent on calls the firm doesn't take.
Compare
Voicemail, legal answering service or AI intake: which signs more cases?
Potential clients call several firms. Here is what each option does with the call.
| Voicemail | Live answering service | TalkerIQ AI intake | |
|---|---|---|---|
| Answers nights and weekends | No | Yes | Yes, 24/7 |
| Screens by practice area and jurisdiction | No | Script-dependent | Your intake rules |
| Books the consultation | No | Often takes a message | Yes, on attorney calendars |
| Escalates urgent matters | No | Pages someone | Warm transfer with facts captured |
| Texts back missed callers | No | No | Yes, automatically |
| Recording and summary on the contact | Voicemail only | Message notes | Every call |
See how the AI receptionist works, or compare TalkerIQ plans.
People and AI
Attorneys give advice. The AI makes sure they get the call.
People handle the law
- Consultations and case strategy
- Conflict checks and engagement letters
- Urgent matters transferred with facts captured
AI handles the phones
- After-hours and overflow intake calls
- Screening by practice area and jurisdiction
- Booking, reminders and missed-call follow-up
Where it fits
Built for every practice that lives on new-client calls.
Personal injury
Answer accident calls the moment they happen, capture the facts and book consultations before another firm calls back.
AI intakeCriminal defense & immigration
Escalate arrests and court dates to the on-call attorney and serve callers in their own language.
Multilingual intakeFamily, employment & estate planning
Screen sensitive inquiries with care, book consultations and send reminders and document checklists by text.
AI textingCustomer reviews
What teams say on G2.
4.74.7 out of 5 · 18 reviews on G2Teams use TalkerIQ to answer every call, qualify leads and hand customers to the right person with context.
“I find TalkerIQ useful because it saves time for my office staff and me by answering calls when we are closed or busy, which makes me feel like I can step away sometimes. It's also more affordable than hiring a full-time receptionist. … Using TalkerIQ, I feel like I can focus more on my family, as I don't have to pick up every phone call, and I can get back to them on my own time.”
Excerpts from verified reviews collected by and hosted on G2.com.
FAQ
Questions law firms ask
Still unsure? Talk to our team.
Reviewed by the TalkerIQ product team · Updated
Does the AI intake agent give legal advice?
No. The AI intake agent collects facts, screens against your criteria and books consultations. You set what it may and may not say, and it tells callers that an attorney will advise them. Attorneys review every recording and summary.
Can the AI screen by practice area and location?
Yes. You give the AI your intake questions and criteria for each practice area — case type, jurisdiction, dates, injuries, opposing parties — and it books qualified callers and politely refers the rest using the referrals you approve.
How are conflict checks handled?
The AI captures names of the caller and other parties in the intake summary. Your staff run the conflict check before the consultation; the AI does not accept or decline representation.
Can urgent matters reach an attorney after hours?
Yes. You define what counts as urgent — an arrest, a court date, a deadline — and the AI warm-transfers those calls to the on-call attorney's mobile app with the details on screen.
Is call data kept confidential?
TalkerIQ encrypts data in transit and at rest, stores data in the United States and does not use your conversations to train AI models. See the Trust Center for security details.
Can I keep my firm's existing phone number?
Yes. Port your current number to TalkerIQ and keep it on your website, letterhead and Google listing. A temporary number is available while the port completes.
Is there an AI legal intake service that books consultations 24/7?
Yes. TalkerIQ's AI intake agent answers calls and texts for law firms around the clock, screens potential clients with your criteria and books consultations directly onto attorney calendars, with a recording and summary for every call.
How much does a phone system with AI intake cost for a law firm?
TalkerIQ is priced per user per month with no seat minimum: Starter $39 for the phone system and texting, Growth $79 adding dialers, bulk SMS and an AI receptionist, and Pro $149 adding 100 AI minutes per user, the AI outbound dialer and AI SMS. See pricing for details.
Keep exploring
Answer every potential client, every time.
Book a walkthrough and we'll set up your intake script, practice-area routing and on-call transfers — and show an after-hours call booked end to end.