Business call recordingEvery important call, recorded — and actually useful afterwards.
Automatic or on-demand recording, pause and resume when payment details come up, and transcripts and AI summaries so you can find the moment that matters without replaying an hour of audio.
AI voice agent · live call
- Understood intentRepair request · urgent · existing customer
- Checked live availabilityGoogle Calendar · technician schedule
- Booked the jobThu 9–11 AM · confirmation SMS sent
- Updated your CRMContact, summary, recording, outcome tag
- Hands off when it shouldWarm transfer to your team, with context
Is it legal to record business calls?
Recording business calls is legal in many places, but the rules differ: some jurisdictions need one party's consent, others require everyone on the call to consent. Most businesses play a recording notice to stay safe. TalkerIQ lets you play notices, choose which calls are recorded and pause recording for sensitive details — compliance with local law remains your responsibility.
- Modes
- Automatic by rule, or on demand
- Pause/resume
- Yes — for payment details
- Each recording gets
- Transcript, AI summary, sentiment
- Stored
- Encrypted (AES-256), US data storage
- Synced to
- Contact record and supported CRMs
- Included
- All plans from $29/user/mo billed annually
Sound familiar?
A customer swore we promised a discount. We had no recording, so we gave it to them.
"He said, she said" disputes
Without a recording, the loudest version of events wins.
Details nobody can find later
What was promised, quoted or agreed lives only in someone's memory.
Recording sensitive data by accident
Card numbers end up in audio files you don't want to store.
How it works
How does call recording work, from live call to searchable record?
Record by rule or on demand
Choose which numbers, teams or call types record automatically.
AutomaticPause when it matters
Pause and resume during payment details or other sensitive moments.
Your teamTranscribed and summarised
Every recording gets a transcript, an AI summary and sentiment.
AIFind it in seconds
Recordings live on the contact and in your CRM, searchable by keyword.
Automatic
Review
Find the right calls, not all of them.
AI summaries, sentiment and outcome tags show which calls need attention — lost deals, unhappy customers, promises to keep — so following up takes minutes.
- Sentiment and outcome tags on every call
- Search transcripts by keyword across your history
- Share a recording with a teammate in one click
AI voice agent · live call
- Understood intentRepair request · urgent · existing customer
- Checked live availabilityGoogle Calendar · technician schedule
- Booked the jobThu 9–11 AM · confirmation SMS sent
- Updated your CRMContact, summary, recording, outcome tag
- Hands off when it shouldWarm transfer to your team, with context
What changes
Why do teams record business calls?
not memories
Settle disputes with the actual conversation.
follow-up
Summaries point your team to the calls that need action.
data handling
Pause recording when payment details come up.
A real dispute
“You promised a discount.” Settled in two minutes.
A customer disputes a quote three weeks after the call.
- The sales call
Maria's call is recorded automatically; the AI summary notes “quoted $1,200, no discount offered”.
- Customer complains
An email arrives claiming a 15% discount was promised.
- Search the transcript
The manager searches “discount” in the contact's history and jumps to the exact moment in the recording.
- Resolved with facts
She shares the clip; the customer agrees, and the note is added to the deal in the CRM.
Compare
Do you need call recording, AI summaries, or both?
| Recording only | Recording + transcript + AI summary | |
|---|---|---|
| Find a moment in a call | Scrub through audio | Search the text |
| Review time per call | Full call length | Minutes |
| CRM notes | Typed by hand | Written automatically |
| Spot calls that need follow-up | Random sampling | Sentiment and outcome flags |
FAQ
Questions about call recording
Still unsure? Talk to our team.
Reviewed by the TalkerIQ product team · Updated
Can I record calls automatically?
Yes. Recording can be set to automatic for chosen numbers, teams or call types, or left to teammates to start on demand.
Can I pause a recording?
Yes. Teammates can pause and resume recording mid-call, for example while a customer reads out card details.
Is call recording legal?
Recording laws vary by location; some require all parties to consent. TalkerIQ lets you play a recording notice and control when recording happens, but you are responsible for complying with the laws that apply to you.
Do recordings sync to my CRM?
Yes. Recordings, transcripts and AI summaries are attached to the contact in TalkerIQ and synced to supported CRMs.
How long are call recordings kept?
Retention can be set to match your policies, and you can request export or deletion of recordings you own.
Are AI voice agent calls recorded too?
Yes. AI calls get the same recording, transcript and AI summary as human calls, so you can review every conversation in one place.
Can I record only some calls?
Yes. Choose automatic recording for specific numbers, teams or call types, and leave other calls to teammates to record on demand.
Keep exploring
Never wonder what was said again.
Book a walkthrough and see a recording turn into a transcript, summary and CRM note.